HELPING FORWARD-THINKING ORGANIZATIONS TURN COMPLEXITY INTO CLARITY & STRATEGY INTO ACTION...
Wondering why scaling feels harder than it should?
YOUR PEOPLE, PROCESSES AND TOOLS MIGHT BE COSTING YOU MORE THAN YOU THINK.
THE SERVICES.
Business & Operational Strategy
Strategic Planning & Execution
Organizational Development
KPI Development & Performance Management
Executive Coaching & Strategic Advisory
C-suite Decision Support
Leadership Development
Change Management & Culture Building
Organizational change leadership
Communication planning & stakeholder alignment
Employee engagement strategies
DEI integration into operational practices
Career Coaching & Professional Development
Career Transition Planning & Strategy
Interview & Promotion Preparation
Personal Brand & Market Positioning
Leadership & Executive Presence Coaching
Goal Setting & Accountability Frameworks
Process Improvement & Optimization
Lean Process Redesign
Workflow Automation
SOP Development
Root cause analysis & continuous improvement
Program & Project Management
Cross-functional stakeholder management
Federal & Enterprise-level program delivery
Vendor & Third-party relationship oversight
Service Management & Customer Experience
IT Service Management (ITSM) strategy
ServiceNow implementation & optimization
CMDB & IT Asset Management (ITAM)
Customer journey mapping & CX strategy
THE PROMISE.
Our mission is to align people, processes, and tools so organizations can scale smarter, spend wiser, and empower their teams to succeed.
We empower leaders to elevate customer experiences, optimize operations, and prepare their data and teams for an AI-driven future. With a blend of sharp insight, emotional intelligence, and relentless curiosity, I guide companies through transformative change not just to meet the moment, but to shape what comes next.
THE WHY.
Three Percent Consulting was born out of burnout with the way traditional consulting works—too much fluff, not enough impact. Our 3% approach proves that small, focused changes drive real innovation.
We cut out the unnecessary decks, documentation, and busywork, and instead dive directly into your biggest challenges. By tailoring our strategy to your business, we prioritize clarity, action, and outcomes—not tradition.
THE CEO.
Courtney started her career with humble beginnings as a customer service representative supporting Lockheed Martin employees with Payroll, Retirement Benefits and Health Plan benefit questions. A call center is where she truly learned patience, the value of customer service and the ins & outsof corporate benefit structures.
Motivated to move on from a life as a call center representative she completed her B.S in Interpersonal and Organization communications at East Carolina University.
A natural communicator, collaborator and problem solver she moved on to gain experiences from MetLife Global Technology, Red Hat, NetApp, StateStreet Bank and TriWest Healthcare Alliance.
At these companies she continued learning via Executive Leadership programs, ITIL Design, Operations, Transition and Continual Service Improvement courses, Agile ScrumMaster, SAFe Agilist, ServiceNow Implementations, CMDB, Vulnerability Management, Business Continuity and Artificial Intelligence.
Courtney is a full-time Dog mom to Vida, loves socializing, micro learning, travel, interactive and art museums, bird watching and is a huge fan of television and movies that range of reality tv to old westerns. She is also a lover of the American dream, house plants, laughing, gemstones, pop culture, Asian cuisines and Mountain views.
OUR CORE VALUES.
STEWARDSHIP
One thing we will have in common is that we care about your business.
We value our relationship with our clients, their time and financial resources just as much as our business.
HARMONY
Building a high producing team takes time and skills, which can make or break a project or business. With this in mind we make great effort to integrate ourselves into being mindful of people and political environments.
People are the center of getting anything done and key in accomplishing any business goal.
AUTHENTICITY
It’s simple, to produce real results we have to have real conversations, real expectations and real approaches to solving business problems.
We will always bring our authentic selves to the table and expect the same from our clients..
“Management is all about managing in the short term, while developing the plans for the long term.”
— Jack Welch
WORK — WITH ME
Where authenticity is always on the table.